Motorist Assurance Program of Canada

Our Customer Pledge

WE PROMISE to provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance according to accepted industry standards.

WE PROMISE to offer a written estimate, including the reason for the repair, and no work will be performed without your prior authorization.

WE PROMISE to employ personnel trained in accordance with Motorist Assurance Program Standards of Service who are qualified to perform an inspection based on Uniform Inspection and Communication Standards.

WE PROMISE to include a written limited warranty at no extra cost.

WE PROMISE to provide dispute resolution services at your request should you be dissatisfied with the resolution proposed by a member facility concerning its performance in meeting the requirements of the program.

The Motorist Assurance Program is provided as a service by leading independent retailers, corporations and associations in Canada’s automotive repair and service industry. To achieve accreditation under MAPC, the facility has met all the terms and conditions of the program through its screening process. Accredited facilities under the Motorist Assurance Program of Canada are easily identified by the MAPC logo. Garages displaying this approved MAP signage have pledged to honour set standards of inspection and communication as part of the service every customer receives when taking their vehicle in for maintenance and repair.

Given the complexity of today's cars and trucks, many motorists, including former do-it-yourselfers, are looking for professional automotive technicians as "tune-ups" have become "engine performance diagnoses" and on-board computer systems, electronic climate control, anti-lock brakes, digital dash boards, and other advanced systems have become the norm.

Your car is a major investment. Regular repair and maintenance at an approved MAPC shop ensures that your investment is protected.

Motorist Assurance Program of Canada (MAPC) accreditation is a strong message to consumers:

MAPC is a national, non-profit organization that helps consumers and automotive maintenance and repair facilities communicate better to prevent problems and dissatisfaction.

A shop that has been accredited by MAPC applied for accreditation because you, the consumer, are important to them. They maintain their MAPC accreditation to give consumers the extra comfort of knowing they really mean it.

Receiving MAPC accreditation is no cake-walk. But it’s the best way of showing you that they are serious about integrity, honesty, and good business practices.

What MAPC Accreditation Means to You

The Motorist Assurance Program of Canada (MAPC) accreditation application and screening process is thorough.

Control: As the customer, you have control over what work is done on your car.

Honesty: The shop is up front about the repairs your car needs, and they communicate as fully and honestly as possible. Nothing is hidden. They abide by MAPC’s Standards of Service and Pledge of Assurance to Customers. And they’re willing to put it in writing.

Thoroughness: The repair facility uses MAPC’s Uniform Inspection and Communication Standards so you – and every customer – can see what automotive experts determined to be most appropriate for your safety and for your vehicle’s reliability.

Quality & Customer Satisfaction: The shop strives to leave you – and every customer – fully satisfied. However, if you are dissatisfied with the way they adhere to the MAPC standards, dispute resolution services will be provided at no cost to you. And – a 90 day/6500 kilometre minimum limited warranty is included.

What You Can Expect

Shop technicians use MAPC’s standards to determine what’s best to keep your car safe and reliable. They use the MAPC Uniform Inspection & Communication Standards to indicate whether repair or replacement is “Required” or “Suggested”.

Look for written recommendations when you are making decisions about repairing your car. And remember: you are in charge!

MAPC’s Standards of Service

Recommendations are based upon the following definitions:

System Failure – Parts/system indicated are out of manufacturers’ specifications, have failed, or are unable to perform their normal function as intended or designed by the manufacturer. Service/replacement is required.

Preventive/Scheduled Maintenance – Parts/system are scheduled for service/replacement per vehicle manufacturers’ recommendations or are near the end of their useful life and repair/replacement is recommended in advance of parts/system failure. Service/replacement is suggested.

Improved System Performance – Parts/system indicated are recommended for repair/replacement to enhance/improve the vehicle’s ability to perform as intended or designed by the manufacturer, or as requested by the customer. Service/replacement is suggested.
Training: Personnel have acquired auto repair expertise through formal education or work experience. Where appropriate, personnel are moving toward certification for the services performed. Continuing education is supported by all MAPC participants.
Appropriate Company Approved Inspection: An appropriate inspection is performed based on the Motorist Assurance Program Uniform Inspection and Communication Standards.
Written Estimates: Written estimates are based on the inspection, in compliance with provincial and local regulations, will include parts (dollar amount), labour (dollar amount), and the total estimate.
Work Authorization: No work will be performed without the customer’s prior approval.
Limited Warranty: A minimum limited warranty will be offered of 90 days or 6,500 km whichever comes first, covering parts and labour.
Returned Parts: All customers will be entitled to the return of old parts, or if they choose, they may examine the parts prior to leaving the store. Where failed parts are required to be returned to the manufacturer in order to honour the warranty, the customer will be allowed to examine the parts.
Classification of Parts: Replaced parts will be identified as new, remanufactured, rebuilt or used. MAPC participants will inform the customer and indicate on the estimate and invoice whether a part is new, remanufactured, rebuilt or used.

“MAPC-accredited shops care about your vehicle … and they want you back again!”